Billing Terms and Conditions

Billing Terms & Conditions Last Updated: April 4, 2026

This document outlines the payment and billing practices for NestlePets.

1. Accepted Payment Methods

At NestlePets, we offer a range of secure payment options to make checkout as easy and convenient as possible. We accept the following:

Credit & Debit Cards: Visa, MasterCard, American Express
PayPal
Afterpay (where available)
Apple Pay & Google Pay
Bank Transfers (for bulk orders only — please contact us directly for details)

All payments are processed in United States Dollars (USD).

2. Payment Processing

Payment must be completed in full at the time of purchase.
Your order will not be processed or shipped until payment has been successfully received.
If a payment is declined or fails for any reason, your order will not be confirmed.

3. Pricing & Currency

All prices listed on nestlepets.com are displayed in United States Dollars (USD).
Prices are subject to change at any time without prior notice.
Any applicable taxes, duties, or shipping fees will be clearly calculated and shown at checkout before you complete your purchase.

4. Secure Payment Processing

NestlePets uses SSL encryption and trusted third-party payment gateways to keep your personal and payment information safe at all times.
We do not store or have access to your full credit card or payment details at any point.

5. Refunds & Chargebacks

Refunds are handled in accordance with our Refund & Return Policy.
Unauthorized or fraudulent chargebacks will be thoroughly investigated and disputed.
If you believe there's a billing error or issue with your order, please reach out to us first at info@nestlepets.com — we'll do everything we can to resolve it quickly and fairly.

6. Fraud Prevention

NestlePets reserves the right to cancel, refuse, or place a hold on any order that shows signs of fraud or unauthorized activity.
For high-value or flagged transactions, we may reach out to request additional identity verification before processing your order.

7. Changes to This Policy

We reserve the right to update these Billing Terms & Conditions at any time. When changes are made, the revised version will be posted on this page with an updated Last Updated date. We encourage you to review this page from time to time. Continuing to use our website after any updates have been made means you accept the revised terms.