FAQ
Welcome to the NestlePets FAQ page. We've answered our most common questions below. If you can't find what you're looking for, don't hesitate to reach out — we're always happy to help.
Q1: How long will it take to receive my order?
Here are our estimated delivery timelines:
- Handling Time: 1–2 business days
- Transit Time: 6–8 business days
- Estimated Delivery Time: 7–10 business days
For full details please review our Shipping Policy.
Q2: Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States with no minimum order required. For more information visit our Shipping Policy.
Q3: Where is NestlePets located?
NestlePets is a United States based online pet store offering a carefully curated selection of high quality pet products with shipping available across the United States.
Q4: What if I receive a defective product?
If your item arrives defective or damaged in any way, we'll replace it at absolutely no cost to you. Simply contact us within 30 days of receiving your order at info@nestlepets.com and we'll sort it out right away.
Q5: Can I cancel my order after it's placed?
Yes. You have a 24 hour window from the time of purchase to cancel your order. Please contact us as soon as possible at nestlepetsco@gmail.com with your order number and we'll do our best to help.
Q6: What is your return policy?
We offer a straightforward 30 day return policy. Items must be unused and returned in their original packaging. For full details please visit our Refund & Return Policy page.
Q7: When will I receive my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed within 7 business days to your original payment method. Please allow a little extra time for your bank or payment provider to complete the transaction on their end.
Q8: Do you offer any warranties or guarantees?
Yes. All purchases come with a 30 day warranty. If something isn't right with your order please get in touch with us and we'll make it right. Full terms can be found in our Return Policy.
Q9: How can I contact customer support?
You can reach us any of the following ways:
- Email: nestlepetsco@gmail.com
- Phone: +1(682) 396-0114
- Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
We do our best to reply to all emails within 1–2 business days.
Q10: Do you ship internationally?
At this time we ship exclusively within the United States. We hope to expand to more regions in the future so stay tuned!
Q11: Do you have a physical store location?
No, NestlePets is an online only store. This allows us to keep our prices competitive and offer a wider range of products for your pets.
Q12: Can I place a bulk order for my business or organization?
Absolutely. We welcome bulk orders and are happy to discuss pricing and arrangements. Please reach out to us directly at nestlepetsco@gmail.com with your requirements and we'll get back to you promptly.
Q13: What is the process for exchanging a product?
Exchanges are easy. Just email us at nestlepetsco@gmail.com with your order number and let us know what you'd like to exchange. Our team will walk you through the rest. Full details are available in our Return Policy.
Q14: How can I track my order?
Once your order has shipped you'll receive a confirmation email containing your tracking number. You can use that number to monitor your delivery through our Order Tracking page at any time.
Fraud Prevention
NestlePets reserves the right to cancel or place a hold on any order suspected of fraud or unauthorized activity. For high value or flagged transactions we may request additional identity verification before processing.
If you run into any billing or payment concerns please contact us first at info@nestlepets.com — we'll always do our best to resolve things quickly and fairly.
Contact Information
Store Address: 254 North State Highway 360, Mansfield Texas 76063, United States
Store Email: info@nestlepets.com
Store Phone: +1(682) 396-0114
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.