Shipping policy

Shipping Policy Last Updated: April 4, 2026

At NestlePets, we're committed to making your shopping experience as smooth as possible — and that starts with getting your order to you quickly, reliably, and at no extra cost.

Free Shipping

We offer free shipping on all orders within the United States. No minimum order required, no hidden fees — ever.

Shipping Locations

This shipping policy applies to orders shipped within the United States.

Delivery Times

Order Cutoff Time: 5:00 PM EST. Orders placed after this time will be processed the next business day, which may add one extra day to your delivery estimate.
Order Handling Time: 1–2 business days, Monday–Friday. Once your order is processed, it'll be handed off to one of our trusted carriers.
Transit Time: 6–8 business days, Monday–Friday
Estimated Delivery Time: 7–10 business days

Please keep in mind that delivery times are estimates and may occasionally vary due to factors outside our control such as carrier delays or weather conditions.

Carrier Services

We work with trusted and reliable carriers to deliver your orders across the United States, including:

USPS
UPS
FedEx

Shipping Costs

Free Shipping: Every order within the United States ships free with no minimum order requirement.
For destinations outside the United States, shipping costs will be calculated and displayed at checkout.

Delivery Issues

If your order is delayed, missing, or anything doesn't seem right, please contact us at info@nestlepets.com straight away. We'll work with the carrier on your behalf to get things sorted as quickly as possible.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with your tracking number so you can keep an eye on your delivery every step of the way. You can track your order at any time on our Order Tracking Page.

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with a revised Last Updated date. We encourage you to check back occasionally. Continuing to use our website after any updates have been made means you accept the revised policy.

Questions?

Visit our FAQs page or reach out to our customer support team — we're always glad to help.